Framingham activates its EOC during Citywide or large scale emergency incidents. On March 28, the City opened its EOC in response to the pandemic. As resident calls have begun to subside, it was decided to transfer operations to a City Informational phone line to be manned by library staff. The people operating the line will be informed with daily updated frequently asked questions. The new line, which is (508) 532-5411, will be answered by a person Monday-Friday 8:30 a.m.-3:30 p.m. Like the EOC, residents will be able to get answers related to Framingham COVID-19, food resources, testing sites, and ways to slow the spread of the virus, such as social distancing and hygiene. When the Informational Line is not staffed (after 3:30 p.m. on weekdays and over the weekend), residents will receive a detailed message with information about City functions and where they can find additional information, as well as a request to leave their name, phone number and question. All messages will be returned the next business day.
Call (508) 532-5411, Monday-Friday 8:30 a.m.-3:30 p.m.