FAQs: Library Services During the Pandemic
When will the Library reopen to the public?
Working with the Department of Public Health and the Mayor's Office, and under guidance from State Leadership, the Library will make the decision to reopen when it is safe for our community and staff. Meanwhile, we will continue to work hard to offer you programming, access to help from our excellent research librarians, and access to materials and resources during this challenging time.
My hold is ready to be picked up. How do I schedule a curbside pickup appointment?
Have you received notification that your materials have arrived and are being held for you? If so, make an appointment to pick up your items by signing in to the Capira reservation system using your library card number and PIN associated with your library account and then choosing a pick up time. Alternatively, you may call us at 508-532-5570 (Main Library) or 508-532-5636 (McAuliffe) to have staff schedule your pick up time.
Note: The reservation system will not work unless:
- You received email or mail notification that your items are being held for you, or
- At least one item in the Holds section on your library account has a status of "Ready."
What do I do when I arrive for my Curbside Pickup appointment?
Main Library, 49 Lexington Street
Park anywhere in the parking lot on the Lexington Street side. There will be a table near the Main Entrance on Lexington Street outside on the landing. Your items will be in bags with your name and already checked out to your account, so you can take your holds and go! If you need staff assistance when you arrive, please call 508-532-5570 and press 1.
McAuliffe Branch, 746 Water Street
Park anywhere in the lot and then walk over to the tables near the front of the building. Your items will be in bags with your name and already checked out to your account, so you can take your holds and go! If you have questions, a staff member will be at the Returns window during pickup hours so you can ask us questions there.
What do I do if I missed my curbside pickup appointment?
If it's the same day as your appointment, your bag may still be waiting for you. Otherwise, please call us at 508-532-5570 (Main Library) and 508-532-5636 (McAuliffe) to reschedule your appointment.
New items have arrived for me since I scheduled my pickup appointment. Can I get those when I pick up the others?
On the day before your scheduled pickup, staff will check out items that are ready for pickup and add the items to your bag. Please check the contents of your bag when you arrive, and if items are missing, call us at 508-532-5570 for the Main Library, or 508-532-5636 for McAuliffe.
How can I return materials?
Hours are the same for FPL Main and McAuliffe, and coincide with Curbside Pickup times so patrons can pickup and return items at the same time:
Monday and Tuesday: 9am-2pm
Friday and Saturday, 9am-2pm
Main: Walk up the stairs or ramp from the parking lot on the Lexington Street side and deposit your items in one of the boxes on the landing, just outside the entrance.
McAuliffe: Patrons will walk up to the designated window in the building and drop their books in the window. Staff will be there for assistance.
I returned items but they’re still on my account. Why is that?
Returns are quarantined for three days, and then checked in. Returned items will therefore remain on the patron’s account until the quarantine period has ended.
When are my borrowed items due?
Borrowing periods are back to normal. Please open the BORROWING MATERIALS tab on the Cards & Borrowing webpage to see loan periods for all item types.
Are you accepting book donations?
Due to COVID-19 and the closure of the Library, the Friends are unable to accept any book donations at this time.
We will update you when we are up and running again. Please do not leave donations outside Library doors or near book drops.
Will the Friends have Book Sales?
Friends hope to have book sales once the Library reopens. We still are evaluating what form these sales will take, and how often they will take place. Any book sales would need to abide by library standards, and state and city regulations on face coverings, social distancing and size of gatherings allowed. We will share our plans for book sales in emails to our members, on our webpage and in social media. We appreciate your patience as we devise a safe way to have these popular events.
Once the Library reopens to the public, the ongoing sale room (Main Library) and kiosk (Christa McAuliffe Branch Library) will be available. We are changing the layout of these areas to meet state and city regulations. Details of these changes will be publicized when we are closer to the time the Library reopens to the public.
For follow-up questions, contact Wilma Slaight:
Email: firstname.lastname@example.org or call (508) 223-7526.
What is my password for my library card?
Try the last four digits of your library card number. If this doesn't work, call us and we can reset it for you, or click HERE to receive an email directing you to reset your password.
What library resources are available from home?
Please visit our Digital Collections webpage to find out about eBooks, digital audiobooks, digital movies and music, and more.
Can I apply for a library card online?
Register here for a temporary Minuteman Library Network card.
Your temporary number allows you to:
- Login to My Account and establish a password.
- Use online research databases. During the pandemic, you are allowed to access databases purchased by Framingham Public Library by entering your Framingham address in the online application.
- Request books, DVDs, CDs, etc. in the Minuteman Catalog for pickup at a Minuteman library. During the pandemic, you may check out materials with a temporary number.
How do I get help with eBooks or other digital resources?
Either call us at 508-532-5570 or submit a request for help by submitting the Ask a Librarian form.
I'm looking for an obituary or an article from years ago. Is there someone there who can search the microfilm for me?
Submit your request by filling out the Ask a Librarian Form. Please note that we currently have a backlog of requests, and a staff member will reach out to you as soon as possible.