When can I expect a response? 

You can expect a same-day response if we receive your question by 5:00 pm, Monday through Thursday, or by 3:00 pm on Friday and Saturday. Questions received on Sundays or when the library is closed will be answered the next business day. (This does not include obituary requests which can take longer.) Remember, you can always speak with a reference librarian by calling 508-532-5570, extension 4361, during our normal business hours: Monday-Thursday, 9:00 am to 9:00 pm; Friday and Saturday, 9:00 am to 5:00 pm (Summer Saturday hours to be announced), and Sunday (September through June), 1:00 pm to 5:00 pm.

If you cannot use this form, you can submit your question via email.

What kinds of questions may I ask?

You can ask for:

  • Brief answers to factual questions.
  • Help with search strategies, including finding information on the Internet, e.g.: Where should I start my research on...?  I've looked at these web sites to find information on.....Where else should I look?
  • Information on library resources and services, e.g.: How can I obtain a book that's not listed in your online catalog?  How do I get a copy of an article from this magazine?

We can answer up to three questions at a time.

The Ask a Librarian email reference service is unable to perform lengthy research.  Please visit the Main Library reference department for research assistance.

Local History questions: Ask a Librarian will search local history sources for those who are unable to visit the library.  Research on these questions is limited to one-half hour.  For $.25 per page, local history information will be photocopied and mailed.