When can I expect a response? 

You can expect a same-day response if we receive your question by 5:00pm, Monday through Thursday, or by 3:00pm on Friday and Saturday. Questions received on Sundays or when the Library is closed will be answered the next business day. (This does not include obituary or local history requests which can take longer.) Remember, you can always speak with a reference librarian by calling 508-532-5570, ext. 4361, during our normal business hours.

What kinds of questions may I ask?

You can ask for:

  • Brief answers to factual questions.
  • Help with search strategies, including finding information on the Internet, e.g.: Where should I start my research on...?  I've looked at these web sites to find information on.....Where else should I look?
  • Information on library resources and services, e.g.: How can I obtain a book that's not listed in your online catalog?  How do I get a copy of an article from this magazine?
  • Local history information, if you are unable to visit the Library. Research is limited to one-half hour. For $.25 per page, local history information will be photocopied and mailed to you.
  • Obituaries. Search time for obituaries is limited to one-half hour. For $.25 per page, obituaries will be photocopied and mailed to you.

We can answer up to three questions at a time.


For answers to questions requiring lengthy research, please visit or call the Reference Department at 508-532-5570, ext. 4361.